About

OverDrive employee #70, from support to project manager during the shift to library ebook lending. Sandusky Library director, where I built digital media labs and lending programs. Customer success manager at collectionHQ, a Baker & Taylor subsidiary, through the Follett acquisition and restructuring. Director of Customer Success at Trellis Law, negotiating SaaS renewals for law libraries and Am Law 100 firms.

That adds up to 18 years of kept contracts and vendor-side mechanics. I understand how pricing models shift, how contract language is structured, and why SaaS platforms are expensive to leave. Now I translate that into tools and frameworks for libraries. No institutional loyalty, no career risk. Past talks and workshops: /speaking/

Selected Recognition

• Library Innovation Award (Ohio Library Council, 2015): Sandusky Library Internet & Roku lending programs
• Mover & Shaker (Library Journal, 2012): Tech Leaders profile
• Utah Volunteer of the Year (Soldiers' Angels, 2020)
• President's Volunteer Service Award (2014): 100+ hours, Big Brothers/Big Sisters

Where I've Worked

• OverDrive — Support Team to Project Manager Employee #70, in quarterly meetings when pricing models shifted.
• Sandusky Library — Emerging Technologies Librarian to Assistant Director Built lending programs, secured $100K grant, launched Wi-Fi and Roku lending.
• Wayne County Public Library — Assistant Director System-level vendor management and technology strategy.
• collectionHQ (Baker & Taylor subsidiary) — Customer Success Manager, Full Portfolio Managed renewals across the entire platform during Follett's restructuring.
• Dutchie — Senior Customer Success Team Cannabis compliance, helping people navigate systems instead of lock-in.
• Trellis Law — Director of Customer Success Managed renewals for law libraries and Am Law 100 firms, negotiating the same extraction playbook I'd watched in library tech.

What I Do Now

I build Stacks, an open-source library management system designed around data sovereignty and accessibility - because libraries shouldn't have to choose between functionality and owning their own data.

Why "Unhinged"?

Because I will tell you when you don't need what someone is selling.

I don't have vendor partnerships. I don't do sponsored content. I don't make money recommending products. Everything on this site is my honest opinion, informed by years of watching how vendor decisions actually get made.

And occasionally, I set fire to authority records. Metaphorically.

What I Won't Do

Boundaries aren't limitations. They're evidence that you can trust me.

I won't oversell your situation or manufacture urgency. If your contract problem costs $5K to solve, I'll tell you that, not recommend $50K of work. Clear scope, honest assessment, and if work isn't moving forward, we reset or stop.

No affiliate links, no vendor partnerships, no hidden financial interests. My recommendations come from experience, not incentive alignment.

I won't stretch beyond my expertise. If your issue needs a contract lawyer, organizational culture work, or board education, I'll tell you and point you toward people who can actually help.

Start Here

If you're new, these articles give you a sense of what I write about:

• Your Vendor is 200 HTML Files in a Trench Coat — How library "platforms" actually work
• Five Vendor Risk Domains — How to evaluate any library vendor across stability, contracts, support, security, and equity
• AI Field Guide for Libraries — Decision trees, equity frameworks, and practical implementation guidance